Housing advice
These agencies all offer advice around housing rights and rent arrears and a range of support from setting up payment plans to help with form filling.
Better Leeds Communities
If you are homeless or at risk of homelessness, or need help with an urgent housing issue, Better Leeds Communities' free housing advice service is designed to support you as quickly as possible. They can advise on a wide range of housing issues. Face to face appointments, telephone and online support is all available.
Phone
0113 275 4142
Email
advice@betterleeds.org.uk
Website
Housing Advice - Better Leeds Communities
Citizens Advice
Citizens Advice Leeds and Citizens Advice Chapeltown offer information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on council tax, handling problems with your landlord, help to avoid losing your home and homelessness.
Phone
0808 278 7878
Website
Housing advice - Citizens Advice
Shelter
Shelter is a registered charity that campaigns for tenant rights in Great Britain. It gives advice, information and advocacy to people and lobbies government and local authorities for new laws and policies. National digital and telephone services are available for help and advice on housing rights and options.
Emergency helpine
0808 800 4444
Webchat
Webchat with a Shelter advisor - Shelter England
Website
Get help from Shelter - Shelter England
Legal advice
Anyone facing repossession action for housing arrears (rent or mortgage) can get free representation at court on the day of the hearing through the duty solicitor scheme.
Civil Legal Advice (CLA)
The Civil Legal Advice (CLA) service provides specialist legal advice to people across England and Wales who qualify for legal aid. Legal aid can help meet the costs of legal advice and representation in court.
You will need to check if you are eligible for legal aid by answering some general questions and providing information about your income and savings. If you are eligible, you will be directed to a legal adviser. If CLA cannot help, they will suggest somewhere else you might be able to get advice.
Phone
0345 345 4 345
Website
Check if you can get legal aid
Help with housing costs and rent
The organisations listed below all offer free, impartial and confidential help and advice around housing rights and a range of support from setting up payment plans to help with form filling.
Leeds City Council Housing
Gipsil (including OWL and Engage Leeds Services)
Shelter
Connect Housing – Money Matters Service
Help with homelessness
If you are homeless, at risk, or worried about someone who is sleeping on the streets, please see the organisations below who will be able to help.
Housing Options
If you are homeless or at risk of becoming homeless,
Leeds Housing Options may be able to help.
They can also offer support in other housing situations, including: support for families, people with mental health needs, leaving hospital, leaving prison, fleeing domestic violence, young people, people leaving care and making adaptations to your home.
Phone
0113 222 4412
(Monday to Friday, 9am to 4pm, except Wednesday 9:30am to 4pm)
Emergency out of hours
0113 378 8366
Email
housing.options@leeds.gov.uk
Street Outreach Service
The Street Outreach Service support people who are rough sleeping or at risk of homelessness in Leeds. They provide ongoing support and will help with access to emergency accommodation.
Phone
0113 245 9445
Email
leeds.sos@cgl.org.uk
