Emergency repairs

How to report an emergency repair, gas leak, power cut or problems with your water supply.

An emergency repair is something that needs to be fixed quickly because it is a danger to health or safety. For example:

  • no heating or hot water between 1 November and 30 April
  • a damaged door or ground floor window has left your home insecure
  • a severe leak or burst pipe
  • a leak is affecting the electrics
  • an unsafe electrical fitting is sparking or smoking, or bare wiring

We aim to attend emergencies within three hours to make sure you and the property are safe. A follow up visit will be arranged by the contractor to complete any repairs.

There may be circumstances, such as adverse weather, when it may take longer for the service provider to attend the property.

For all other repairs, find out what you are responsible for and how to report a repair to us.

Report an emergency repair

Our emergency repairs service operates 24 hours a day, 7 days a week all year round.

Call us on 0800 188 4000 or 0113 376 0410

The emergency service will make safe any immediately dangerous situations only. Any follow-on repairs required to complete a permanent fix will be arranged to be completed during normal working hours.

Gas and electrical repairs

Before you report a repair involving gas or electricity in your home, it is important you first carry out some simple checks. This is to make sure the problem is not your responsibility and something you can fix yourself, or needs to be fixed by your supplier.

Gas and electrical checklist

  1. Check no fuse switches or circuit breakers have tripped and need re-setting.
  2. If you have pre-payment meters, check you have credit on your accounts.
  3. Check to make sure there isn’t a power cut affecting your neighbours

You may be recharged if we attend non-genuine repairs.

Central heating and boiler problems

If you have problems with your central heating, there are some quick checks you can make before you call.

Boiler checklist
Do not attempt to remove the outer cover or repair the boiler yourself     

Boiler checks to make before you call:     

  • check the boiler is switched on, the programmer is ‘calling’ for heating and the thermostat is turned up
  • prepayment meters – if you’re on a prepayment meter for your gas or electric, make sure you’ve got credit available on both. If you have recently run out of credit on either your gas or electric, you may need to reset your boiler by turning it off and on again. If there’s a fault on either of the meters you will need to contact your supplier
  • dripping hot water taps – can affect how well your boiler is working. Repairing a dripping or leaking tap can often fix any problems with the boiler
  • check the radiators - if you’re experiencing problems with just one or two radiators make sure they are turned on and set to the maximum temperature

You may be able to solve some problems yourself without having to wait for a contractor.

Gas leaks

If you can smell gas:

  • call the National Gas Emergency Service immediately on 0800 111 999 - make a note of the reference number they give you
  • put out any naked flames, and do not smoke or strike any matches
  • turn off your gas appliances and do not use them until they are checked by an engineer
  • turn off your electrical appliances, and avoid turning any switches on or off
  • open your doors and windows

Once you have spoken to the National Gas Service, they will come to your property to make things safe. Following this, you will need to call us to book a repair - you will need to let us know the reference number the National Gas Service have given you.

Power cuts

Report or check for power cuts in your area on Northern Power Grid’s website.

Water supply

To report a water leak outside or near your property, use Yorkshire Water’s website for information on work taking place in your area or leaks.