Bins and recycling
Births, marriages, deaths, and citizenship
Our Registrars normal opening hours are weekdays, 8:45am to 4:15pm, except Tuesdays when we're open from 9:45am.
Closed days
We will be closed on Christmas Day, Boxing Day and New Year's Day. We will have emergency cover only on these days
We cannot issue any certificates on closed days. Priority certificate orders received after Thursday 19 December will be issued from Tuesday 2 January 2025.
Limited provision
We are open, but providing a limited service on Friday 27, Monday 30 and Tuesday 31 December. Priority will be given to death registrations (by appointment) on these days.
Phone lines
Our customer services phone lines will only be dealing with death registrations over the Christmas period. We won’t be able to arrange other appointments over the phone.
Online services
You can book appointments and ceremonies and order copy certificates online 24 hours a day, seven days a week throughout Christmas and New Year.
Emergencies (out of hours) death registration
Urgent death registrations out of office contact details
Saturdays
On Saturdays a registrar will be available between 9am and midday at Merrion House.
Phone
07935 929 085 Closed days and Sundays
On closed days and Sundays a registrar will be available to issue a burial form (green form) or to issue a 104 form to enable a body to be taken urgently out of the country.
In all cases, the registrar will only be able to assist you once the medical certificate of cause of death has been received from the Medical Examiner.
Phone
07891 279 089
(Sundays, bank holidays and closed days, 9am to 10am) Building control
Our Building control services will be open over the festive period from 9am to 5pm on standard working days.
We will close at 2pm on Christmas Eve, Tuesday 24 December, and will have a reduced service on Friday 27, Monday 30 and Tuesday 31 December.
Emergency out of hours cover will be provided at all times for reporting dangerous buildings or structures. If you feel a building is dangerous as a result of poor maintenance, fire or storm damage, vehicle impact or explosion outside of normal office hours, please call 0113 376 0499, and hold at the end of the automated message.
Community hubs and libraries
Closed days
All community hubs and libraries will be closed on:
- Christmas Day, Wednesday 25 December
- Boxing Day, Thursday 26 December
- Sunday 29 December
- Wednesday 1 January 2025
- Sunday 5 January 2025
The following libraries and hubs will be closed from Monday 23 December for the whole Christmas period and reopen on Monday 6 January.
- Ardsley and Tingley
- Beeston (library and hub)
- Boston Spa
- Calverley
- Farsley (library and hub)
- Gildersome
- Halton
- Hawksworth (library and hub)
- Holt Park (library and hub)
- Kirkgate Market (library and hub)
- Scholes
- Whinmoor
Limited provision
Community hubs
The City Centre hub (Merrion House), and some of our community hubs will be open for limited days and times.
City Centre hub (Merrion House):
Open on 27 December from 9am to 5pm, 30 December from 9am to 5pm and 31 December from 10am to 3pm.
Find full details of all of our community hubs Christmas opening hours in the Leeds libraries newsroom external link.
Christmas Eve and New Year’s Eve:
The sites that are open on Christmas Eve and New Year’s Eve, will be open from 10am to 3pm on both days.
Libraries
Find full details of our libraries Christmas opening hours in the Leeds libraries newsroom external link.
All of our sites will reopen as normal on Monday 6 January 2025.
Customer services phone lines
Monday 23 December 2024 to Sunday 5 January 2025
Priority phone lines will be open over the festive period on standard workings days, including Tuesday 24 December (Christmas Eve).
Closed days
Our phone lines will be closed on:
- Christmas Day, Wednesday 25 December
- Boxing Day, Thursday 26 December
- Sunday 29 December
- Wednesday 1 January 2025
- Sunday 5 January 2025
Friday 27, Monday 30 and Tuesday 31 December 2024 (New Year's Eve)
Open days
Our general number 0113 222 4444 and phone lines for the following services are open as normal:
- Adult social care
- Children social care
- Highways
- Housing
- Pest control
- Refuse
- Registrars
- Welfare
Closed days
The phone lines for the following services are closed:
- Benefits
- Blue Badge
- Choice based lettings (CBL) - Leeds Homes
- Council Tax
- Council Tax recovery
- Elections
- Leeds antisocial behaviour team (LASBT)
- Planning
- School admissions
Our phone lines will open as normal from Thursday 2 January 2025.
Apply, report and pay
You can continue to use our online services 24 hours a day, seven days a week throughout Christmas and New Year, including making online payments:
Apply, report and pay online Housing options and homelessness
Leeds Housing Options offices (including our main office at Merrion House) and our housing surgeries at all hubs and centres will be closed on Christmas Day, Boxing Day and New Year’s Day. We will provide emergency cover on these days.
We will be open all day as usual on Tuesday 24, Friday 27, Monday 30 and Tuesday 31 December 2024.
Our central hub at Merrion House is open, but providing a limited service, between 10am and 3pm on Christmas Eve, Tuesday 24 December and New Year's Eve, Tuesday 31 December 2024. Our phone lines will also be open until 3pm both days.
Standard opening hours will start again from Thursday 2 January 2025.
Visit our Leeds Housing Options page for contact details.
Emergencies
Outside of office hours we deal with emergencies only.
If you are roofless tonight call us on 07891 273 939 and leave a message. We will return your call if your situation is urgent.
Housing repairs
You can only report a non-urgent repair on certain days and times over the Christmas period. Priority will be given to emergency repairs at all other times:
Housing repairs Christmas hours
| Date | What you can report |
|---|
| 23 December 2024 | All repairs until 5pm, emergency repairs only after 5pm |
| 24 December | All repairs until 3pm, emergency repairs only after 3pm |
| 25 and 26 December | Emergency repairs only |
| 27 December | All repairs until 5pm, emergency repairs only after 5pm |
| 28 and 29 December | Emergency repairs only |
| 30 December | All repairs until 5pm, emergency repairs only after 5pm |
| 31 December | All repairs until 5pm, emergency repairs only after 5pm |
| 1 January 2025 | Emergency repairs only |
Standard hours will start again from Thursday 2 January 2025.
Visit our repairs page for full contact details.
Leisure centres
Museums and Galleries
Planning services
The Planning services offices will be closed from midday on Christmas Eve, Tuesday 24 December until 10am on Thursday 2 January.
You can continue to
submit applications online on the Planning PortalExternal link during this time but please note that your submissions will be held and not registered until after Wednesday 1 January 2025.
The
Planning InspectorateExternal link will still be processing applications, but any new appeals submitted during this time will be registered after Wednesday 1 January 2025. We will ask for an extension of time for these.
Social media
Emergency and out-of-hours
An emergency is something that needs to be attended to quickly because it is a danger to health or safety.
If you need to contact the council urgently when our offices are closed please
phone one of our emergency numbers.
