Customer Access and Welfare Service privacy notice

The reasons we use your data

  • job shops
  • welfare rights
  • Blue Badge applications
  • service delivery (including but not limited to highways, housing, waste, council tax, public health and safeguarding)
  • service improvement and planning
  • statutory requirements (for example, reporting to and administration on behalf of central government)
  • prevention and detection of crime

Why we are allowed to use your data

Legal obligation or public task under various UK laws including but not limited to:

  • Data Protection Act 2018
  • The Human Rights Act 1998
  • Housing Benefit Regulations 2006
  • Disabled Persons' Parking Badges Act 2013
  • Local Welfare Support Scheme
  • The Equality Act 2010
  • Localism Act 2011
  • The Local Government Finance Act 1992
  • The Highways Act 1980
  • Crime and Disorder Act 1998
  • Health and Safety at Work Act 1974

Consent is relied upon only when you are presented with the option to provide your data.

Who we can share your data with

  • elected members and MPs (as your representative)
  • other council departments (please see service specific privacy notices for information about how those departments use your data)
  • Police
  • other local authorities
  • Central Government Departments
  • Public Health England
  • Microsoft (for account authentication purposes only)

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 19 May 2023.

Use this form to give us your comments. Do not use it to give us personal information - please contact us if you need to get in touch.