We conduct periodic home visits to our tenants as per Section 7.2 of the tenancy agreement. This is part of our ongoing efforts to improve the service we provide as a landlord.
Ask to see identification before letting anyone into your home. Our staff will always carry ID.
What it covers
You can:
- ask for advice about your tenancy
- raise concerns about your property or neighbourhood
- give feedback
Your housing officer may need to check:
- who is living at the property
- the condition of the property
- the property is not being used for anything that breaches your tenancy agreement
- that your details in our records are up to date
We will write to you with a suggested time for the home visit. We may also knock on your door to see if you are available when we are doing other visits in your neighbourhood. The visit will take 30 to 60 minutes.
Contact us
Contact your local housing team if you need to rearrange your home visit.
