We can’t discuss your tenancy with anyone who isn’t on your tenancy agreement unless you give us permission. This is also called advocacy consent.
You may want to give advocacy consent to a trusted friend, relative, or support agency so they can discuss your tenancy on your behalf.
When giving someone advocacy consent, you can choose:
- which parts of your tenancy the other person has permission to discuss with us (for example repairs, your rent account or a current housing application)
- how long you want to give this permission for
How to give permission
By post or in person
To give permanent advocacy consent to someone, you must fill in and return the Advocacy consent form.
Visit your local
Community Hub or Housing Office to pick up a form, or print, complete and return your form to one of these locations.
If you cannot use the form
You will need to complete a separate form for each person you want to give advocacy consent to.
By phone
You can give someone temporary advocacy consent over the phone. We will ask you some questions to confirm your identity.
0800 188 4000 or 0113 376 0410
(Monday, Tuesday, Thursday and Friday, 9am to 5pm; Wednesday 10am to 5pm)
