1 | Taking everything into account, how satisfied or dissatisfied are you with the service provided by Leeds City Council`s Housing Service? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied | No |
2a | Can you briefly tell us why you gave that score? | N/A | No |
2b | Overall, what could Leeds City Council`s Housing Service have done differently or better to improve your satisfaction with the service? | N/A | No |
2 | Have you had any repairs or maintenance carried out on your home by your landlord in the last 12 months? | Yes, No | No |
3 | How satisfied or dissatisfied are you with the overall repairs service from Leeds City Council`s Housing Service over the last 12 months? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied | No |
4 | How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied | No |
5 | How satisfied or dissatisfied are you that Leeds City Council`s Housing Service provides a home that is well maintained? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied | No |
6 | Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Leeds City Council`s Housing Service provides a home that is safe? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied, Not applicable / Don`t know | No |
7 | Do you live in a building with communal areas, either inside or outside, that Leeds City Council`s Housing Service is responsible for maintaining? | Yes, No, Don`t know | No |
8 | How satisfied or dissatisfied are you that Leeds City Council`s Housing Service keeps these communal areas clean and well maintained? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied | No |
O_9 | How satisfied or dissatisfied are you that your rent provides value for money? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied | Yes |
O_10 | How good or poor is your heating and insulation at keeping your home warm in the winter? | Very good, Fairly good, Neither good nor poor, Fairly poor, Very poor | Yes |
O_11 | How easy or difficult do you find it to afford your energy bills? | Very easy, Fairly easy, Neither easy nor difficult, Fairly difficult, Very difficult | Yes |
12 | How satisfied or dissatisfied are you that Leeds City Council`s Housing Service listens to your views and acts upon them? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied, Not applicable / Don`t know | No |
13 | How satisfied or dissatisfied are you that Leeds City Council`s Housing Service keeps you informed about things that matter to you? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied, Not applicable / Don`t know | No |
14 | To what extent do you agree or disagree with the following `Leeds City Council`s Housing Service treats me fairly and with respect`? | Strongly agree, Agree, Neither agree nor disagree, Disagree, Strongly disagree, Not applicable / Don`t know | No |
15 | How satisfied or dissatisfied are you that Leeds City Council`s Housing Service is easy to deal with? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied | No |
O_16 | To what extent do you agree or disagree with the statement? "Leeds City Council`s Housing Service has a good reputation in my area" | Agree strongly, Agree, Neither, Disagree, Disagree strongly | Yes |
O_17 | To what extent you do agree or disagree with the statement? "Leeds City Council`s Housing Service has friendly and approachable staff" | Strongly agree, Agree, Neither agree nor disagree, Disagree, Strongly disagree | Yes |
O_18 | To what extent you do agree or disagree with the statement? "Leeds City Council`s Housing Service is approachable if I need advice and support" | Strongly agree, Agree, Neither agree nor disagree, Disagree, Strongly disagree | Yes |
19 | How satisfied or dissatisfied are you that Leeds City Council`s Housing Service makes a positive contribution to your neighbourhood? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied, Not applicable / Don`t know | No |
20 | How satisfied or dissatisfied are you with Leeds City Council`s Housing Service's approach to handling anti-social behaviour? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied, Not applicable / Don`t know | No |
O_21 | How safe do you feel in your neighbourhood? | Very safe, Fairly safe, Neither safe nor unsafe, Fairly unsafe, Very unsafe | Yes |
O_22 | How satisfied or dissatisfied are you with the overall appearance of your neighbourhood? | Very satisfied, Fairly satisfied, Neither, Fairly dissatisfied, Very dissatisfied | Yes |
23 | Have you made a complaint to Leeds City Council`s Housing Service in the last 12 months? | Yes, No | No |
24 | How satisfied or dissatisfied are you with Leeds City Council`s Housing Service's approach to complaints handling? | Very satisfied, Fairly satisfied, Neither satisfied nor dissatisfied, Fairly dissatisfied, Very dissatisfied | No |
O_25 | Thinking about the services provided by Leeds City Council`s Housing Service, please tell us how important the following are for you? The repairs and maintenance service | Very important, Fairly Important, Not so important | Yes |
O_26 | Thinking about the services provided by Leeds City Council`s Housing Service, please tell us how important the following are for you? The quality of customer service provided | Very important, Fairly Important, Not so important | Yes |
O_27 | Thinking about the services provided by Leeds City Council`s Housing Service, please tell us how important the following are for you? Support and advice with your rent and claiming benefits | Very important, Fairly Important, Not so important | Yes |
O_28 | Thinking about the services provided by Leeds City Council`s Housing Service, please tell us how important the following are for you? Being kept informed about things that might affect you | Very important, Fairly Important, Not so important | Yes |
O_29 | Thinking about the services provided by Leeds City Council`s Housing Service, please tell us how important the following are for you? The online service available | Very important, Fairly Important, Not so important | Yes |
O_30 | Thinking about the services provided by Leeds City Council`s Housing Service, please tell us how important the following are for you? Your neighbourhood as a place to live | Very important, Fairly Important, Not so important | Yes |
O_31 | Thinking about the services provided by Leeds City Council`s Housing Service, please tell us how important the following are for you? Dealing with anti-social behaviour | Very important, Fairly Important, Not so important | Yes |
O_32 | Which of the following best describes your current financial position? | Living comfortably, Doing alright, Just about getting by, Finding it fairly difficult, Finding it very difficult, Prefer not to say | Yes |
O_33 | Do you have any physical or mental health conditions or illnesses lasting or expected to last 12 months or more? | Yes, No, Prefer not to say | Yes |
P1 | The results of this survey are confidential. However, would you be happy for us to give your responses to Leeds City Council`s Housing Service with your name attached so that they have better information to help them improve services? | Yes, No | No
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P2 | Would you be happy for Leeds City Council`s Housing Service to contact you to follow up any of the comments or issues you have raised? | Yes, No | No |
