This accessibility statement applies to content published on the housing tenant portal external link.
This website is run by Leeds City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- use this website on most modern browsers and devices
- navigate most of the website using only a keyboard
- zoom in up to 200% without the text spilling off the screen
AbilityNet has advice on making your device easier to use if you have a disability external link.
How accessible this website is
We know some parts of this website are not fully accessible:
- navigating using a screen reader
- navigating using a speech recognition software
- drop down menus are not fully accessible
- some parts of our website do not have sufficient colour contrast between the text and background colour
- CAPTCHA Code
- the order of our headings is not logical
- focus styling is not prominent for some elements
Feedback and contact information
If you need information on this website in a different format email
HousingEnquiries@leeds.gov.uk and tell us:
- the web address (URL) of the content
- your name and email address
- the format you need, for example, audio CD, braille, BSL or large print
Reporting accessibility problems with this website
If you find any problems that are not listed on this page or you think we're not meeting the accessibility requirements, email
HousingEnquiries@leeds.gov.uk.
Enforcement procedure
If you contact us with a complaint and you're not happy with our response contact the Equality Advisory and Support Service (EASS) external link.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations')
Technical information about this website's accessibility
Leeds City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Focus order
Dynamically loaded content inserted into the page does reset focus order. This fails WCAG criteria 2.4.3 Focus order.
Focus styling is not prominent enough
Focus styling used across the site is not prominent enough, in some cases the focusable element is barely visible at all. This fails WCAG criteria 2.4.7 Focus Visible.
General mark-up errors
General mark-up errors across the site that could cause problems for users of assistive technology. This fails WCAG criteria 4.1.1 Parsing.
Page transitions
Transition between pages are not announced to screen reader users so they won't know the status of a page load. This fails WCAG criteria 4.1.3 Status message.
Registration captcha
The registration captcha has no alternative so visually impaired users are unable to complete the form. This fails WCAG criteria 1.1.1 Non-text content.
Contrast
Page titles, hover states and component titles do not meet contrast ratio requirements and visually impaired users will be affected. This fails WCAG criteria 1.4.3 Contrast (Minimum).
Error identification
Invalid entries on the registration page or not programmatically linked to their input. This fails WCAG criteria 3.3.1 Error identification and 3.3.3 Error suggestion.
Aria attributes
Date of birth selector is not using valid aria attributes, this will cause problems for visually impaired users. This fails WCAG criteria 4.1.2 Name, Role, Value.
Mobile menu
Hamburger menu does not meet contrast ratio requirements and will cause problems for users with visual impairments. This fails WCAG criteria 1.4.11 Non-text contrast.
<i> elements
The use of <i> element is depreciated and is not handled well by assistive technology. This fails WCAG criteria 1.4.4 Resize text.
Missing labels
'use graphical tool' checkbox has no associated label attached so users will not know it's purpose. This fails WCAG criteria 1.3.1 Info and Relationships.
Empty table headers
There are instances of table columns not having headers . This fails WCAG criteria 1.3.1 Info and Relationships.
Iframes
Frames do not have an accessible name. This fails WCAG criteria 4.1.2 Name, Role, Value.
What we're doing to improve accessibility
We are currently awaiting deployment of an updated build from the third-party supplier which is scheduled for February 2022 which will address these issues. A further audit will be completed at that time and statement to be addressed.
Disproportionate burden
Not applicable.
Content that's not within the scope of the accessibility regulations
Not applicable.
Preparation of this accessibility statement
This statement was prepared on 02/08/2021. It was last reviewed on 26/1/2022.
This website was last tested on the 25/11/2020. The test was carried out by the Web Design Team at Leeds City Council.
We tested a selection of pages, ensuring those tested reflected the variety of different page layouts used on our website.
The pages we tested were:
- Register
- Login
- Homepage
- Log a repair
- My Property
- Property check
- Alter a council property