Find out how to report noise or follow up on a complaint you have already made.
Report noise issues
Answer a few questions about noise occurring at any time of the day or night, and we’ll let you know how to report it.
What happens next
If you submit a complaint using our online form, we will get back to you to discuss your report. We will get in touch as quickly as we can depending on how serious the noise is.
Usually, this is within 10 working days. The teams are available during office hours and do not provide a 24-hour response service.
We might ask you to complete a noise diary to note down the times you hear noise and how this is affecting you. If we gather enough evidence that someone is disturbing their neighbours we may be able to take legal or enforcement action to stop the noise.
If we open a case, we will give you a dedicated Case Officer to follow up on your complaint.
If you have already contacted us
If you have submitted a noise complaint using our form, we should get back to you within 10 working days. If we have not been in touch, call us on 0113 222 4402.
If you have new information about your complaint, contact your case officer directly. You will have received their phone number by email or text. If you do not have your case officer’s number, call 0113 222 4402.
